Privacy policy

Last Updated: 2/5/2026

At Remi, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our site, you agree to the practices described below.

1. Information We Collect

We collect information depending on how you interact with our website.

Personal Information
When you place an order, create an account, or subscribe to our emails, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order history

Non-Personal Information
We automatically collect certain data, including:

  • Browser type and version
  • IP address
  • Device type
  • Operating system
  • Pages visited and time spent on site
  • Referring and exit pages

This data may be collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to provide a seamless shopping experience:

  • Order Fulfilment — processing, shipping, and order updates
  • Customer Support — responding to enquiries, returns, and aftercare
  • Marketing — sending updates, offers, and newsletters (with your consent)
  • Personalisation — tailoring your experience and product recommendations
  • Legal Obligations — complying with applicable laws and resolving disputes

3. Protecting Your Information

We take appropriate steps to keep your data secure:

  • SSL encryption is used to protect sensitive information during transmission
  • Access to personal data is restricted to authorised personnel
  • Payments are handled by secure third-party providers compliant with industry standards (PCI DSS)

While we take all reasonable precautions, no system is completely secure.

4. Sharing Your Information

We never sell or rent your personal data.

We may share your information with trusted third parties who support our operations, including:

  • Payment providers
  • Shipping and delivery partners
  • Email marketing platforms
  • Analytics services

These partners are required to keep your data secure and use it only as necessary.

We may also share information when required by law or in the event of a business transfer (such as a sale or merger).

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to your information
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Withdraw consent where applicable

To make a request, please contact us at hello@weareremi.co.nz

6. Cookies

We use cookies to improve your browsing experience and understand how our site is used.

You can adjust your browser settings to decline cookies, however this may affect certain site functionality.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

8. International Users

If you are accessing our site from outside of New Zealand, please note that your data may be processed in countries with different data protection laws.

By using our site, you consent to this transfer.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, along with an updated revision date.

10. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us:

hello@weareremi.co.nz